a. Luxurious heated floors
b. Perfect butler service
c. Beautiful courtyard serenity

stunning hotel but inconsistent service

The ambiance was captivating, with beautifully maintained gardens providing a peaceful escape. The attentive concierge service ensured effortless planning of our excursions. The complimentary mini bar and thoughtful beauty products enhanced the overall comfort, making us feel truly valued. One morning, I enjoyed a delicious breakfast in the serene courtyard, soaking in the vibrant colors of the flowers.

Our breakfast order was slower than expected, leading to a rushed start one morning.

I encountered a frustrating moment at checkout when I was ignored by the staff while another guest interrupted to store her bags. I waited without any acknowledgment, which felt very dismissive. It was disappointing to leave without a receipt or any thank you for my stay.

perfect spot for strolling to cusco's top attractions and parks

my experience at this hotel was fabulous, especially enjoying the gorgeous heated pool and the close proximity to exceptional dining options like cicciolina and fallen angel, allowing me to easily walk and explore cusco's rich culture and cuisine without any hassle.

Couples looking for comfort

We had this good moment in the garden, sipping cocktails with a view of beautiful flowers, it felt like paradise. One night, the bartender insisted on making me a special mocktail using unique ingredients he sourced just for me, now that’s service.

Sure, it was on the pricey side, but worth every penny.

Stunning gardens and beautiful courtyard ambiance. Check-in felt rushed with some staff distracted. Took a walking tour. it was insightful and added much to our trip. The complimentary minibar was a nice surprise.

The appeal of the hotel's beautiful courtyards and serene atmosphere is hard to ignore. Enjoying the expertly crafted cocktails while soaking in stunning views truly made this a memorable experience. However, it was disappointing when my breakfast order took longer than expected, leading to a rushed start one morning.

We were truly enchanted by the stunning gardens, multiple tranquil courtyards. perfect spots to unwind with a refreshing drink. The in-room dining experience was exceptional. featuring an array of local dishes prepared with fresh ingredients.

While we enjoyed our stay, we think the check-out process could use a touch more attention from the staff.

The hotel's beautiful courtyards provided a peaceful ambiance, with well-maintained gardens and serene seating areas that were easily accessible, making it perfect for seniors like myself to relax and enjoy the natural beauty.

More seating areas for relaxing would be ideal.

my stay exceeded my expectations from my last visit to cusco. the room was beautifully decorated with mercifully comfortable amenities like heated floors and cozy water bottles. the complimentary pisco and snacks were a delightful touch that enhanced my overall experience here.

the thermostat couldn't go lower than 18C.

Exceptional Hospitality in a Beautiful Setting

Our family enjoyed every moment during our three-night stay! The heated pool offered a touch of luxury while the staff went above and beyond, especially in arranging our transportation seamlessly. Don't miss the diverse breakfast buffet. it's a perfect start before exploring thrilling Cusco!

Great service with attentive butler. a comfy stay. Wi-Fi signal was weak sometimes.

An upgrade to a Junior Suite was a delightful surprise, showcasing lavish attention to detail with heated floors and colorful Peruvian treats. Breakfast in the room at 2:30 AM before an early flight exceeded my expectations. the substantial spread supported us despite the stress of a last-minute flight cancellation. Dining experiences included a stunning vegan pizza, prepared to perfection. While the hotel is luxurious, some might find the prices on the higher end.